Unknown HPSUSAN. When you upgrade your computer, the new computer usually has a different HPSUSAN (HP System Unique Serially Assigned Number; whew, what a mouthful!) from the old one. Your Robelle software has a list of authorized HPSUSANs, so when you move the Robelle software to the new computer, the software refuses to run. Just call our office to get the new CPU authorized. The process takes less than five minutes over the phone. There is no charge for replacing a CPU with a larger one, although there is a right-to-copy surcharge if you are adding another computer to the list.