About Robelle

Suprtool Pre-Release
Installation Instructions

You may want to print this page, for reference.

FTP upload of binary file to HP-UX

Once you have downloaded the binary file to your PC, you need to upload it to the HP 9000.

Please note that the file you downloaded ended in a .Z, however, some browsers especially IE will try and help you and rename file file to be .tgz. Simply rename the file back to .Z when you upload the file or after you upload to your server.

Using your favorite FTP utility, connect as root, and use a binary transfer to PUT the file to the HP-UX server.

(Example using Reflection FTP Client)

(Example using MS-DOS FTP Client)

The .Z problem

Some ftp clients do not preserve the case in the filename and end up upshifting or downshifting the filename depending on the settings of your ftp client. Some customers have ftp'ed the sxprod.Z file only to end up with the filename as sxprod.z.

This impacts our installation, as compress does not find the file to decompress; or worse, if a file of the same name exists that does have the capital Z at the end, then that (typically older) file is used and you end up installing an older version.

To insure that the following steps work properly please double check that the file you just ftp'ed is placed on the server with the proper name and has a .Z (dot Capital Z) and not the small ".z".

Installing the Software

Once you have the file on your HP 9000, you need to install it:

  1. Restore the files.
  2. Apply the license codes.

Restore the files

Logon as root.

su -

Decompress the download:

compress -d sxpre

Create the directory where the Suprtool files will reside:

mkdir /opt/robelle

Unpack the Robelle files:

cd /opt/robelle
tar xvf /home/root/sxpre

Wait to be contacted by Robelle with the authorization codes.

Apply the license codes

Once you get the codes you can apply them:

cd /opt/robelle/bin
Product Verification code: n
Verification code: n
Verification code: n

You can now run the pre-release, which is a good idea to check that all is well:

EA for Exit abort will get you out of Suprtool.

Checking Permissions

When signing on as root on a security hardened system and creating the robelle directory it may be that only the root user who can run whatever software you are installing.

You can tell a system that has been hardened typically with a umask command, which will return:

What ends up happening when you make a directory with mkdir is the permissions end up being 700 or rwx for root, --- for group, and --- for user. The solution to this is to change the permissions:
chmod -R 755 /opt/robelle

Robelle Environment Variables

If you are doing an upgrade install then you likely have all the environment variable set up, and you may be able to skip this section, however, it is important to be aware of the various variables that drive our product(s).

Robelle Variables

There are some variables that are specific to Robelle products, these are:
  1. ROBELLE Variable. The ROBELLE variable tells the Robelle products where it's supporting files are located. This is universal for all products on HP-UX.
     export ROBELLE=/opt/robelle
  2. ROBELLE_DYN_LOAD. Suprtool can use two methods to dynamically load it's Eloquence and Oracle libraries. By default, Suprtool will look at the SHLIB_PATH variable in order to resolve it's libraries. If you set ROBELLE_DYN_LOAD=Y, then Suprtool will use LD_LIBRARY_NAME, to look for the library that it needs.
     export ROBELLE_DYN_LOAD=Y
These variables are specific to Robelle products, PATH, MANPATH, SHLIB_PATH and LD_LIBRARY_PATH are HP-UX variables that impact all programs on your system, and are also used by Robelle products. The next section discusses this variables and how to set up for the various shells.

Setting up Environment Variables

If this is an upgrade then it is likely that all the environment variables have been setup and you can skip this section.

You can set up various environment variables to make running any of the Robelle products easier. The variables that we recommend setting for Suprtool are: SHLIB_PATH, ROBELLE, PATH and MANPATH.


The easiest way to add variables accessible to all users is to set the variables in the global exec file for the shell you use.

For the Bourne, Korn and Posix Shells we recommend the following additions to the /etc/profile file.

export PATH=$PATH:$ROBELLE/bin

For the C Shell we recommend that you add the following commands after any existing PATH or MANPATH statements in the /etc/csh.login file:

set path=($path $ROBELLE/bin)


Suprtool dynamically loads the Eloquence and Oracle libraries it needs where applicable. If you are installing the PA_RISC version of our products it is likely best to set the SHLIB_PATH to point to the variables that are needed. This is the default behaviour of our products.

Here is how you can set SHLIB_PATH as an example:

export SHLIB_PATH=/opt/eloquence6/lib/pa11_32;$ORACLE_HOME/lib/pa_risc
If you are installing the Itanium version then you should set the ROBELLE_DYN_LOAD to Y and set the LD_LIBRARY_PATH to point to the appropriate Itanium libraries.

 export LD_LIBRARY_PATH=/opt/eloquence6/lib/hpux32;$ORACLE_HOME/lib32
Typically you can put these export commands in the
file and every user that uses the Bourne, Korn and Posix shells will have the variable for each of their sessions.

Configuring different Shells

When you log on to HP-UX, a program is run called the shell. The shell program interprets commands, executes them, and controls command execution. Making configuration changes requires that you know which shell you are using and what files are automatically executed.

Bourne, Korn and Posix Shells

the Bourne, Korn and Posix shells execute the file /etc/profile when you log on to HP-UX. They then look for a file in your home directory called .profile. If it exists, it is executed. If you use SAM to add new users, the file /etc/d.profile is automatically copied to the home group of the new user. If you want to make global changes to the commands that are executed at login in time you typically have to make the changes to the /etc/profile file, and check that the /etc/d.profile (the file that becomes the users .profile file), does not counteract any of the changes that you have made to the global file, such as Path, Manpath or Robelle. You also have may have to warn existing Bourne and Korn shell users to change their .profile file in their home directories.

C Shell

The C shell executes the file /etc/csh.login when you log on to HP-UX. It then looks for the file .login in your home directory. If it exists, it is executed. Next, the C shell executes the file .cshrc in your home directory (also executed any time you invoke a new copy of /bin/csh). If you use SAM to add new users, the files /etc/d.login and /etc/d.cshrc are automatically copied to the home group of the new users. You may need to make changes to /etc/d.login and /etc/d.schrc, so that new users do not override your changes. You may also have to warn existing C shell users to change their .login and .cshrc files in their home directories.


See the change notice for full documentation on the new release, including the setting of environment variables.