If you are a long-time Robelle user, you may of course still read this page; but you might also want to check out the Top Ten Support Questions!
Robelle software from VARs is the same as regular Robelle software, although you might receive a slightly older version and have to wait a bit longer than direct customers to receive the new version.
If you are an Amisys customer you have direct support with Robelle. Otherwise, you get your support from your VAR vendor (Summit, Ecometry, Case, etc.).
How to get technical support direct from Robelle?
Indirect customers may purchase direct Robelle technical support at a very reasonable cost, considering the depth of product and server knowledge that this provides.
Go to the "Robelle Direct Support" inquiry form.
VAR customers: if you received Suprtool or Qedit with your application package, such as Ecometry, the VAR will have provided the appropriate installation instructions.
Downloads: If you have downloaded your software, follow the appropriate "Download Install" instructions. Remember, you will need authorization codes to activate the software; these are usually sent by email.
Tapes: If you didn't download the software, then you probably have a physical magnetic tape of the software; you could be in one of several situations:
New trial installation. See the "Trial Handbook".
First installation of purchased product (see the User Manual for installation instructions).
Pre-release version of the software. This is not the production version, but an interim version distributed to make new features and important fixes available to users who require them before their regular update (the installation instructions are in the change notice for an update; go to the "Changes/Install" page to download the appropriate guide.
Updating to new production version, which is usually once a year after you pay your renewal fee (the installation instructions are in the change notice for an update; go to the "Changes/Install" page to download the appropriate guide.
Since 1980, we have produced a regular newsletter with tips about the HP servers and about our products. Any user with a support contract can get on the mailing list for this very useful newsletter.
Go to the "Robelle Newsletter Sign-up" form.
For each release of the HP operating system, we have a version of our software that is tested and recommended:
Go to the "Version Charts" on our support page.
We constantly improve the Robelle products and services to make them more useful to our customers. For each product (Qedit, Suprtool, Qedit for Windows), our web site contains information about the current production release, as well as the current pre-release that users are testing, and the internal alpha version that we are working on.
Go to the "What's New?" page.
How to get a new version of Suprtool or Qedit?When you renew your annual support, you will receive instructions and authorization codes to download the latest production releases of our products.
During the year, if you have a problem, technical support may suggest that you download the latest pre-release to solve the problem. Go to the "Pre-release Download Request" form.
Our product manuals are available in three formats, all with the exact same content:
Go to the "Robelle Manuals" page to download or to order printed manuals.
We have complete training packages that teach Suprtool for HP-UX and Suprtool for MPE/iX. You can downlaod these materials and give an in-house course yourself, or you can hire an independent training instructor to give the course.
Go to the "Robelle Training" Page to download the course materials or to select a training instructor.
We are organized into functional areas: technical support, admin/sales, marketing, and research. Email is the easiest way to reach people at Robelle, but we also have phones.
Go to the "Robelle Send-Email" form.
Office Phone : 888.762.3553
Fax : 604.582.1799
Tech support phone : 800.453.8970
Our business hours
Sales: 
Admin: 
Support:
You can run the EXTEND.PUB.ROBELLE program with the DISASTER entry point to convert your Robelle software into 10-day expiring demonstration versions which will run on any CPU. This mechanism can only be used once, so if you need more time for testing, you'll need to contact us to make special arrangements. For extended testing, we have a product rental option.
For technical questions about our products, the first place to turn is the "Robelle Top Ten Questions" page.
Try the user manuals - each has an extensive index.
Read the Frequently Asked Questions for each product:
Search the Support Knowledge Base.
Finally, if you cannot find the answer anywhere and you are a customer with direct Robelle support, submit a problem report using the form below.If you are an indirect customers (i.e., through Summit, Ecometry, etc.), please contact your primary application vendor).
If you do not receive a reply within one business day, perhaps you spelled your email address wrong. Try calling Robelle tech support at 1.800.453.8970.
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