QWIN Debug Page - Getting Trace Information

Server trace | Local trace | In case of problem

This document describes steps to get trace data to help debug problems in Qedit for Windows.

Server Trace Files

To enable the server trace feature from the Qedit for Windows client:

Go to Options | Debug
Enable Enable Tracing in the Server Trace Options
Click OK

Depending on which host you are connecting to, you might have to build the trace files.

HP-UX Hosts

On HP-UX, the server expects the files in the /opt/robelle/log/qedit directory. The directory is built by the installation process. If the directory does not exist, you should create it.

Login as root
cd /opt/robelle
mkdir log
mkdir log/qedit

The directory path must exist but the server creates the files if they don't exist already. The files are called:

error.log
access.log
trace.log

MPE Hosts

On MPE, the files are in the QLOG group of the ROBELLE account. The installation job creates the trace files. If the files do not exist, you have to create them.

:build TRACE.QLOG;rec=-256,,v,ascii;disc=200000
:build ERROR.QLOG;rec=-256,,v,ascii;disc=10000
:build ACCESS.QLOG;rec=-256,,v,ascii;disc=10000

By default, the files are Circular as indicated by the letter O in the TYP column.

ACCOUNT=  ROBELLE     GROUP=  QLOG    

FILENAME  CODE  ------------LOGICAL RECORD-----------  ----SPACE----
                  SIZE  TYP        EOF      LIMIT R/B  SECTORS #X MX

ACCESS            260B  VAO          0       1023   1     1040  1  1
ERROR             260B  VAO          0       1023   1     1040  1  1
TRACE             260B  VAO          0       1023   1     1040  1  1

However, to be able to look at the trace files while users are actively working in Qedit for Windows, the files should not be circular. In this case, purge the files and rebuild as shown above. Of course, all this have to be done while nobody is using them.

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Local Trace File

To enable the local trace feature in Qedit for Windows:

Go to Options | Debug
Enable all the local trace options
Assign a name to the local trace file. It's important to remember what it is.
Enable Force Flush on Every Write
Click Apply

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In Case of Problem

As soon as you notice a problem:

Exit out of Qedit for Windows immediately.
Write down the time.
Go to the directory where the local trace file is.
Make a copy of the trace file.
If you can, go to the server and make a copy of all trace files (see the actual filenames to copy). You might have to get everyone out of Qedit for Windows in order to do this.
Send us the server and local trace files as email attachments to
If at all possible, send the server trace files in Reflection Labels format. Otherwise, please send the files in ASCII.

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